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NutriLab
Effective Date: June 22, 2026
Nutrisoft LLC | 30 Gianna Dr., Manchester, CT | contact@nutrilab.com
NutriLab by Nutrisoft LLC ("us", "we", or "our") operates https://www.nutrilab.com (hereinafter, the "Service").
This Privacy Policy governs your use of our Service. It explains how we collect, safeguard, and disclose information resulting from your use of our Service. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Unless otherwise defined in this Privacy Policy, terms used herein have the same meanings as in our Terms and Conditions, which together with this Privacy Policy constitute your agreement with us.
SERVICE means the https://www.nutrilab.com website and web application operated by Nutrisoft LLC.
PERSONAL DATA means data about a living individual who can be identified from that data (or from that data combined with other information in our possession).
USAGE DATA is data collected automatically, either generated by the use of the Service or from the Service's infrastructure (for example, duration of a page visit).
COOKIES are small files stored on your device (computer or mobile device).
DATA CONTROLLER means the entity that determines the purposes and means of processing personal data. For purposes of this Privacy Policy, Nutrisoft LLC is the Data Controller.
SERVICE PROVIDERS means third-party companies or individuals who process data on behalf of the Data Controller.
USER means the individual using our Service.
We collect limited personal information to provide and improve our Service. The types of data we collect are described below.
Regardless of your choice to opt out of promotional communications, NutriLab reserves the right to contact you as necessary to fulfill our contractual, legal, or regulatory obligations. This may include communications relating to your account status, billing, compliance updates, or service announcements.
NutriLab may also contact you following the cancellation or expiration of a trial or subscription for the limited purpose of requesting feedback or providing information relevant to your prior use of our services.
While using our Service, we may ask you to provide the following personally identifiable information:
We do not collect payment card information. Stripe, our third-party payment processor, handles all payments. Please see Section 15 for details.
We may use your Personal Data to contact you with newsletters, marketing, or promotional materials, and other information that may be of interest to you. You may opt out of any or all of these communications at any time by clicking the unsubscribe link included at the bottom of each email or by contacting us at contact@nutrilab.com.
We may also collect information that your browser sends whenever you visit our Service ("Usage Data"). This may include your IP address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other diagnostic data.
We use cookies and similar technologies to track activity on our Service. You can set your browser to refuse cookies or notify you when they're sent, but some Service features may not work properly without them.
Examples of cookies we use:
Nutrisoft LLC uses the collected data for the following purposes:
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Usage Data is generally retained for a shorter period, except when used to strengthen security, improve functionality, or when we are legally obligated to retain it for longer periods.
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.
Our data centers are located in the United States. If you are located outside the United States and choose to provide information to us, please note that we transfer and process that data in the United States.
Nutrisoft LLC will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place to an organization or country unless adequate controls are in place.
We do not sell or publicly disclose personal information. We limit sharing to the following circumstances:
Under certain circumstances, we may be required to disclose your Personal Data by law or in response to valid requests from public authorities.
If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
We may also disclose your information:
Your data is completely siloed from other customers. You retain 100% ownership of your intellectual property, including recipes, formulations, and ingredient data, and it is never shared with any other client, third party, or external system. Customer data is encrypted at rest, and NutriLab personnel do not access customer recipe or ingredient data.
NutriLab may use artificial intelligence to assist users with tasks such as generating ingredient statements. We may expand AI assistance to additional features over time, such as recipe analysis, labeling suggestions, or nutritional insights. Regardless of any AI features offered, NutriLab will never use customer recipe, formulation, ingredient, or product data to train, fine-tune, or improve any AI or machine learning model - whether operated by NutriLab or any third party. Your intellectual property is yours and will never be used as training data.
Our Service is hosted on Amazon Web Services (AWS). AWS provides enterprise-grade infrastructure with 99.9% uptime reliability. Your data is automatically backed up in real time across multiple secure geographic regions. This protects against data loss and ensures the continuity of your operations.
NutriLab provides role-based access controls that allow account administrators to define exactly who within their organization can view or interact with specific recipes, formulations, and projects. This ensures that sensitive formulas are accessible only to those who need them, protecting your intellectual property from unauthorized internal access and external threats.
We utilize continuous, automated threat detection and monitoring to identify and respond to suspicious activity in real time. Our infrastructure leverages AWS-native security tools, including CloudWatch and automated alerting, to proactively flag anomalies before they become incidents. Security is treated as an ongoing practice, not a one-time configuration.
We may use Real User Monitoring tools to track performance and user experience metrics within our Service, such as page load times, navigation patterns, error rates, and feature usage frequency. This data is used solely to identify usability issues and improve platform performance. RUM tools do not access, record, or transmit the content of your work within NutriLab, including recipes, formulations, ingredient data, or any other intellectual property. Monitoring is strictly limited to interface-level interaction and performance signals.
We use commercially acceptable means to protect your Personal Data against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
If you use our Services, we will try to provide you with access to any personal information we have collected about you. If that information is inaccurate, we will provide you with ways to update or delete it, unless we are required to retain it for legitimate business or legal purposes.
If you ask us to update or delete your personal information, we may ask you to verify your identity before acting on your request. We may reject requests that are unreasonably repetitive, require unreasonable technical effort, risk the privacy of others, or would be extremely impractical.
If you cancel a paid subscription, you may contact us to request the deletion of all your company data, including recipes, ingredients, and user accounts. This right applies to paid subscribers upon cancellation and does not apply to trial accounts, which are subject to our standard data retention practices.
We may employ third-party companies and individuals to facilitate our Service, provide services on our behalf, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Our current Service Providers include:
Payment processing. Stripe collects and processes payment information directly. We do not store or access your payment card details. Stripe's Privacy Policy: https://stripe.com/privacy
Customer relationship management. We use HubSpot to manage customer communications and support interactions. HubSpot's Privacy Policy and opt-out options: https://legal.hubspot.com/privacy-policy
Partner ecosystem platform. We use Crossbeam to identify overlapping accounts with select business partners. Only company-level account data (such as company name and domain) is shared through this platform. No personal contact information is shared. Crossbeam's Privacy Policy: https://www.crossbeam.com/legal/privacy-policy/
Website analytics. See Section 13 for details.
Advertising and remarketing. See Section 14 for details.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor use of our Service. For more information on Google's privacy practices, visit: https://policies.google.com/privacy
NutriLab uses remarketing services to advertise on third-party websites to users who have previously visited our Service. Our third-party vendors and we use cookies to inform, optimize, and serve ads based on past visits.
Google Ads re-marketing service is provided by Google Inc. You can opt out of Google Analytics for Display Advertising by visiting: http://www.google.com/settings/ads. Google also recommends installing the Google Analytics Opt-out Browser Add-on.
We provide paid products and/or services within our Service. We use Stripe for payment processing.
We will not store or collect your payment card details. That information is provided directly to Stripe, whose use of your personal information is governed by their Privacy Policy. Stripe adheres to PCI-DSS standards as managed by the PCI Security Standards Council.
Stripe's Privacy Policy: https://stripe.com/privacy
Our Service may contain links to other sites not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
NutriLab is a professional B2B platform intended exclusively for food industry professionals, businesses, and educational institutions in the nutrition sciences. All users must be 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has created an account, we will promptly close it and delete their information.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top. We will also notify you via email and/or by a prominent notice on our Service before changes take effect.
You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.
If you are a Connecticut resident, you have the following rights under the Connecticut Data Privacy Act (CTDPA):
To exercise any of these rights, please contact us at contact@nutrilab.com. We will respond to verified requests within 45 days, with a 45-day extension available when reasonably necessary.
If we decline to act on your request, you may appeal by contacting us at the same email address. If your appeal is denied, you may contact the Connecticut Attorney General at https://portal.ct.gov/AG.
If you have any questions about how we handle user data and personal information, please contact us:
By email: contact@nutrilab.com
By visiting: https://www.nutrilab.com/contactus
Last Updated: June 22, 2026
In accordance with the Terms, Nutrisoft LLC, d/b/a NutriLab ("NutriLab", "we" or "us") provides Subscription Services to Educational Institutions to facilitate collaboration and learning in the nutrition sciences. Students and faculty members use the Subscription Services to formulate and reformulate food products using their nutrient composition and generate nutrition facts information panels.
Words, phrases, and terms not defined in this Policy have the same meaning as set forth in the Terms.
This NutriLab for Educational Institutions Privacy Policy ("Policy") applies to Student Data that we collect from students using our Subscription Services through an educational institution account ("Students"). This Policy does not apply to our Site or Subscription Services offered outside of an Educational Institution setting. To understand how we collect, use, and disclose personal data outside of our relationship with Students, please visit our main Privacy Policy above.
NutriLab will not collect, maintain, use, or share Student Data beyond what is needed for the purposes of using the Subscription Services through an educational institution account, as authorized by the Student (or parent, as applicable) or as otherwise allowed by this Policy.
When a Student registers for the Subscription Services, we collect: (i) name, (ii) email address, and (iii) password. This information may be provided directly by the Student or by their Educational Institution.
When Students use Subscription Services, we collect and retain the files Students create and/or upload. Additionally, we use cookies and similar technologies to record:
We use information collected from Students to provide, administer, operate, and improve our Services; to monitor and evaluate trends and usage; and to better tailor our Services to users' needs. Information may also be used to respond to comments and questions, provide customer service, maintain security, and comply with legal obligations.
When Student Data is provided by an Educational Institution, we use it to create accounts, track user counts for billing purposes, and provide customer support. We may use aggregated or de-identified data for research and analysis to better understand how Users access and use the Services.
We disclose Student Data to third parties only to the extent necessary to provide the Subscription Services. We do not sell, share, rent, or trade any Student Data.
NutriLab may disclose Student Data in the following limited circumstances:
If you have any questions about this Policy, please contact us at contact@nutrilab.com.